3 year warranty
THE BÜSE WARRANTY PROMISE
We are convinced of the quality of our products and for this reason we have extended the legal warranty for BÜSE and ROCC products from 24 months to 36 months.
This warranty extension was made possible by many years of experience, continuous development work and compliance with the regulations for the certification of motorcycle clothing.
What warranty applies to BÜSE and ROCC products?
The extended warranty period applies to products purchased on or after August 15, 2019,and covers defects in materials and workmanship. Proof of warranty eligibility is the purchase date shown on the sales receipt.
Products that have already been used are subject to investigation first. Depending on the nature of the defect, the product will be repaired or replaced. If the product to be exchanged is no longer available, we will replace an equivalent model.
How do I make use of the BÜSE warranty promise?
Please only contact the authorized BÜSE dealer from whom the product was purchased. Please do not send any products directly to us. The BÜSE dealer is informed about the handling process and will assist you in case of questions or discrepancies.
How long does it take to process a complaint?
The duration of the processing time depends on the extent of the defect. As a rule, after receipt, the repair takes between 2 and 7 working days. In the case of a necessary replacement, the processing time also depends on the availability of the product in question.
When submitting your products, please make sure that the contents of your bags are empty and that the equipment is complete (e.g., including inner lining and/or removable membrane, protectors, etc.). Incomplete submissions cannot be processed.
Which complaints are not covered?
Not all cases are covered by the BÜSE warranty promise. We have listed an excerpt for you in the following list.
- Conventional wear & tear
- Improper use & damage
- Carelessness and negligence in the handling and use of the products
- Subjective perception and judgment on the comfort and fit of the products
- Damage due to external influences not foreseeable by BÜSE
- Damage / fading due to too long exposure to light.
- Non-compliance with the instructions for use and care
What are normal wear and tear?
This is normal and inevitable aging due to everyday use of the products. No matter how carefully you handle your product, it will wear and age with use.
Examples of conventional wear and tear (which the three-year warranty does not cover) include wear marks or alteration of materials that occur during use.
Generally, wear marks are caused by repeated movement over an extended period. However, fading colour is also part of the regular wear and tear of the products.